PRIVACY POLICY
Last updated: 11 September 2026
This Privacy Policy explains how naavo1 collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise use our services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
- Order information, including products purchased, order value, delivery details, returns, refunds and support history.
- Transaction information received from payment providers, such as payment status and limited payment details. We do not normally store complete payment-card numbers on our own systems.
- Device and usage information, including IP address, browser type, device information, pages viewed, referring links, cookie identifiers and interactions with the website.
- Communications sent to customer support.
- Marketing preferences and consent records, where applicable.
HOW AND WHY WE USE INFORMATION
We process personal information where necessary to perform a contract, comply with legal obligations, pursue legitimate business interests or act on consent. We use information to:
- Process payments, accept and fulfil orders, arrange delivery and provide tracking.
- Provide customer support and manage returns, refunds, complaints or disputes.
- Maintain website and transaction security, detect misuse and prevent fraud.
- Operate and improve our website, product presentation and customer service.
- Maintain business, accounting and tax records and comply with legal duties.
- Send marketing communications where permitted and honour unsubscribe requests.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies for essential website and checkout functions, preferences, analytics, fraud prevention and, where permitted, advertising measurement. Where required, non-essential cookies are used only with consent. You can use the privacy controls provided on the website and your browser settings to manage cookies. Disabling essential cookies may prevent parts of the website from working correctly.
HOW WE SHARE INFORMATION
We may share only the information reasonably necessary with trusted providers that help us operate the store, including website hosting and ecommerce providers, payment processors, fraud-prevention providers, fulfilment providers, delivery carriers, analytics providers, email providers, customer-support providers and professional advisers. We may also disclose information when required by law or necessary to protect legal rights. We do not knowingly sell personal information for money.
INTERNATIONAL DATA TRANSFERS
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards intended to protect personal information transferred internationally.
RETENTION AND SECURITY
We keep personal information only for as long as reasonably necessary for orders, customer service, accounting, legal compliance, security, fraud prevention and dispute resolution. We use reasonable administrative, technical and organisational safeguards, but no electronic transmission or storage system can be guaranteed completely secure.
YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights to request access to, correction of, deletion of or restriction on the use of eligible personal information; object to certain processing; request data portability; and withdraw consent. You may unsubscribe from marketing emails using the link in the message.
To submit a privacy request, email support@naavo1.shop. We may request information reasonably necessary to verify your identity and protect customer data. You may also make a complaint to the UK Information Commissioner's Office at ico.org.uk.
CHILDREN
Our store is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children where prohibited by law. A parent or guardian who believes that a child has provided personal information to us should contact us.
CHANGES TO THIS POLICY
We may update this policy when our services, legal obligations or data practices change. The current version will be published with a revised "Last updated" date.
CONTACT
naavo1
Email: support@naavo1.shop
Telephone: +44 7105 854 6829
Address: 24 Handley Road, Stockport, SK7 3EY, United Kingdom