FAQ
Last updated: 11 September 2026
WHERE DOES NOOVA1 DELIVER?
The destinations currently served are shown at checkout. An order can be completed only when delivery is available for the address entered by the customer.
HOW MUCH DOES DELIVERY COST?
The available delivery methods and their charges are displayed clearly at checkout before payment. We do not add an undisclosed delivery charge after an order is submitted.
WHEN WILL MY ORDER ARRIVE?
Orders are normally processed within 1-3 business days. Estimated transit time is 5-12 business days after dispatch for United Kingdom orders and 7-20 business days after dispatch for supported international destinations. These are estimates rather than guaranteed delivery dates. The delivery option and current estimate for your address will be displayed at checkout.
HOW CAN I TRACK MY ORDER?
When tracking is available, a dispatch confirmation containing the tracking details is sent to the email address used at checkout. Tracking may take up to 48 hours after dispatch to show its first update.
CAN I RETURN AN ITEM IF I CHANGE MY MIND?
Eligible United Kingdom consumers generally have 14 days after receiving an online order to notify us of cancellation, followed by 14 days to return the goods. Exceptions apply to certain products, including personalised goods, rapidly perishable goods and sealed hygiene-sensitive goods after unsealing. Please read our Refund Policy for all conditions.
WHAT IF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?
Email support@naavo1.shop promptly with your order number, a description of the issue, and clear photographs or video of the product and packaging. Please keep the product and packaging until our review is complete. Your statutory rights are not affected.
WHICH PAYMENT METHODS ARE ACCEPTED?
The payment methods currently available for your order are displayed at checkout. Payment must be successfully authorised before fulfilment begins. We do not claim to accept a payment method unless it is enabled at checkout.
CAN I CHANGE OR CANCEL AN ORDER?
Contact us as soon as possible. We will make reasonable efforts to help, but a change or cancellation cannot be guaranteed after processing or dispatch has begun. If an eligible order has already been dispatched, you may use the cancellation and return process described in our Refund Policy.
IS NOOVA1 THE PRODUCT MANUFACTURER?
naavo1 is an independent online retailer. Unless a product page expressly states otherwise, naavo1 is not the manufacturer or brand owner. Product names and trademarks belong to their respective owners.
HOW CAN I CONTACT NOOVA1?
Email: support@naavo1.shop
Telephone: +44 7105 854 6829
Address: 24 Handley Road, Stockport, SK7 3EY, United Kingdom