PAYMENT POLICY

Last updated: 11 September 2026

naavo1 accepts secure online payments for orders placed through its website. The payment methods available for a specific order are displayed at checkout. A payment method should be considered accepted only when it is shown and enabled at checkout.

PRICES, CURRENCY AND CHARGES

Product prices are shown in the currency displayed on the website and at checkout. The product price, applicable discounts, taxes, delivery charges and final order total are presented before the customer submits payment.

For international purchases, a bank or payment provider may apply currency-conversion charges or foreign transaction fees. These charges are set by the customer's provider and are not collected by naavo1.

PAYMENT AUTHORISATION

Payment must be successfully authorised before an order can be accepted and fulfilled. A transaction may be reviewed, declined or cancelled when it is incomplete, unauthorised, inconsistent with billing information, or flagged by payment or fraud-prevention systems. Customers should contact their bank or payment provider about a declined payment or temporary authorisation hold.

PAYMENT SECURITY

Payments are processed through the secure checkout and the payment providers enabled on the website. naavo1 does not normally receive or store complete payment-card numbers or card security codes on its own systems. Customers should never send complete card details by email or telephone.

PENDING OR DUPLICATE CHARGES

A pending amount may be a temporary authorisation rather than a completed charge. The issuing bank controls when an unused authorisation is released. If you believe you have been charged twice, contact support@naavo1.shop with your order number and evidence showing both completed charges. Please conceal complete card numbers and security codes before sending any document.

REFUNDS

Approved refunds are returned to the original payment method whenever possible. We normally issue an approved refund within five business days of approval or, where a return is required, after the returned product is received and inspected. Banks and payment providers may require additional time to display the credit. Full eligibility and timing information is provided in our Refund Policy.

CONTACT

Store name: naavo1
Email: support@naavo1.shop
Telephone: +44 7105 854 6829
Address: 24 Handley Road, Stockport, SK7 3EY, United Kingdom